Terms of Service

You must be at least 21 years old and able to form a binding contract to use the Service. The Service is for business use by licensed cannabis retailers and other businesses operating in compliance with all applicable laws. It is not for personal or household use.

You acknowledge that cannabis remains illegal under United States federal law, and that state and local cannabis laws differ and change. CanopyOS provides software only. We do not grow, process, sell, deliver, or transport cannabis, we are not a marketplace, and no sale of cannabis, payment for cannabis, or customer order is made through the Service.

You are solely responsible for holding every license and permit your business needs; for the legality of your operations and advertising; and for making sure that everything shown on your screens meets the rules that apply to you, including the licensing, advertising, labeling, packaging, and age-restriction rules of your state’s cannabis regulator and your local authorities. We do not review your menus or screens, we do not give legal or compliance advice, and the existence of a feature in the Service is not a statement that using it is lawful for you.

You will not use the Service to show or advertise cannabis to anyone under 21, or to make health, medical, or therapeutic claims about cannabis products that you could not lawfully make. We may limit or suspend the Service, for you or for a location, if a law, a regulator, or one of our service providers requires it.

You must provide accurate account information and keep it current. You are responsible for safeguarding your account credentials, for the people you invite to your account and what they do, and for all activity that occurs under your account. Notify us promptly at support@canopydisplay.com if you suspect unauthorized use. We are not liable for any loss arising from unauthorized use of your account that results from your failure to keep your credentials secure.

New accounts include one month of the software at no charge. No payment card is needed to start. When the free month ends you need an active paid subscription to keep using the Service; we do not charge you unless you start one. We may change or end trials at any time, and one trial is permitted per business unless we agree otherwise in writing.

Hardware. A one-time hardware fee (currently $100) covers the TV player device provided for your first screen. We invoice it separately from your subscription. Additional screens may need additional hardware at the price in effect when you order it. Hardware is provided “as is.” Any warranty from the device’s manufacturer passes through to you where we are able to pass it on. If a device is defective when delivered, contact us and we will repair or replace it at our discretion; that is your only remedy for defective hardware. You are responsible for installing and using hardware safely and as instructed by its manufacturer. Hardware fees are non-refundable except where the law requires otherwise.

After the free month, paid plans are billed per active screen on a recurring monthly basis, and your subscription renews automatically each month until you cancel it. By starting a subscription you authorize us and our payment processor to charge your payment method on each renewal date. Fees are stated in US dollars and exclude taxes, which you are responsible for where applicable.

Payments are processed by a third-party provider (Stripe). We do not store your full payment card details. Your use of payment features is also subject to the payment processor’s terms. We may change our pricing by giving you reasonable advance notice by email or in the app; a change takes effect at your next renewal after the notice. If a payment fails we may retry it and, after notice to you, suspend the Service until the balance is paid.

You may cancel your subscription at any time from the Billing page in your account, or by emailing support@canopydisplay.com from the address on your account. To deactivate a single screen, email us. Cancellation takes effect at the end of the current billing period, and you keep access until then. Except where required by law, fees already paid are non-refundable and we do not provide prorated refunds for partial billing periods.

Setup and onboarding, custom template design, and managed menu service are optional add-ons. Their scope and price are as described when you order them or as we agree with you in writing (email is enough). We act only on your instructions. Content we prepare or publish for you, such as menu refreshes, vendor features, or sales graphics, is your Customer Content: you are responsible for reviewing it before and after it goes live, and for its accuracy and compliance, as set out in Section 2.

You may use custom designs we create for you within your CanopyOS account. We keep all rights in our underlying templates, tools, and know-how, and may reuse any element that does not contain your branding or confidential information.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your subscription or trial. We may update, improve, or modify the Service over time, and may release features labeled beta or preview that are provided with no commitment of availability. We may also establish general limits on use, such as the number of active screens associated with your plan.

“Customer Content” means the menus, product data, images, videos, text, and other materials you upload, create, or make available through the Service, including data synced from your point-of-sale system. You retain all rights in your Customer Content. You grant us a worldwide, non-exclusive license to host, store, reproduce, process, and display your Customer Content solely as needed to operate and provide the Service to you.

You represent that you have all rights necessary to use and display your Customer Content (including any brand logos, product images, and artwork from vendors or brands) and that it does not infringe the rights of any third party or violate any law. We do not monitor or pre-approve Customer Content, and you are solely responsible for it.

Menus are built from data in your point-of-sale system and from what you enter. The Service copies that data to its own servers on a schedule and when you ask it to sync, and then shows it on your screens. Because of this, what appears on a screen can lag behind your point-of-sale system and may be out of date, incomplete, or wrong, for example after a price change, a sell-out, a failed sync, or a lost internet connection.

Your point-of-sale system is the source of truth for what you sell and what it costs. Screens are informational: they are not an offer, and they do not guarantee any price, availability, potency, or lab result. You are responsible for checking your screens, for correcting or honoring prices as the law and your own policies require, and for the accuracy of any product, potency, or lab information you choose to display. Filters, sorting, and tiers in the Service work only on the data available to us.

The Service can connect to third-party point-of-sale systems (such as Dutchie) using credentials you provide. You confirm that you are allowed to give us access to that data and those credentials and that doing so does not breach your agreement with the provider. Those third-party services are not controlled by us and are governed by their own terms. We are not responsible for the availability, accuracy, or completeness of data they provide, including product availability, pricing, images, or lab data, and a change in a provider’s service or terms may limit or end an integration. You are responsible for maintaining valid credentials and permissions for any integration you enable.

CanopyOS is an independent product. “Dutchie” and other third-party names and marks belong to their owners and are used only to say what the Service works with. Their use does not mean that we are affiliated with, sponsored by, or endorsed by those companies.

You agree not to, and not to permit others to:

• use the Service for any unlawful purpose or in violation of any applicable regulation;
• display content that is false, misleading, infringing, defamatory, or obscene, or that targets or appeals to anyone under 21;
• use the Service to take orders for, sell, or arrange the sale or delivery of cannabis;
• attempt to gain unauthorized access to the Service, other accounts, or our systems;
• upload malicious code, or scrape or copy the Service by automated means other than through an interface we provide;
• reverse engineer, resell, or sublicense the Service except as permitted by law;
• interfere with or disrupt the integrity or performance of the Service;
• circumvent usage limits, security features, or access controls.

We respect intellectual property rights. If you believe content on the Service infringes your copyright, email support@canopydisplay.com with: (a) the work you say is infringed; (b) where the material is on the Service; (c) your name, address, phone number, and email; (d) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; (e) a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorized to act for the owner; and (f) your physical or electronic signature.

We may remove or disable the material and notify the account holder, who may reply with a counter-notice containing the information the law requires. We may restore material as the law allows, and we terminate accounts of repeat infringers in appropriate circumstances.

The Service, including its software, design, and trademarks, is owned by CanopyOS and its licensors and is protected by intellectual property laws. Except for the license expressly granted to you, these Terms do not transfer any rights in the Service to you. Any feedback you provide may be used by us without restriction or obligation to you.

We work to keep the Service available and reliable, but we do not guarantee that it will be uninterrupted, timely, secure, or error-free, and we do not offer a service-level commitment unless we agree one with you in writing. The TV player is designed to continue displaying the most recently cached content if connectivity is lost, but we do not warrant that cached content will always be current or that a screen will never go blank. We may perform maintenance and may suspend the Service as reasonably necessary. Do not rely on the Service for anything where an interruption could cause injury or serious harm.

The Service and any hardware are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service, or any data displayed through it, will be accurate, complete, or error-free, or that it will make your business or your advertising compliant with any law, or produce any particular sales or results.

To the maximum extent permitted by law, CanopyOS and its owners, officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, sales, data, or goodwill, arising out of or related to your use of the Service. This includes any fine, penalty, license action, or enforcement proceeding brought against you, and any loss arising from a price, availability, or other information shown on a screen.

Our total liability for all claims arising out of or relating to these Terms or the Service will not exceed the greater of the amount you paid us for the Service in the twelve (12) months before the event giving rise to the claim, or one hundred US dollars ($100). Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud or willful misconduct. Some places do not allow certain limits, so some of the above may not apply to you.

You agree to indemnify, defend, and hold harmless CanopyOS, its owners, and its affiliates from any claims, damages, liabilities, fines, and expenses (including reasonable legal fees) arising out of your Customer Content, the content shown on your screens, your operations and advertising, your use of the Service, your violation of these Terms, or your violation of any law or third-party right.

These Terms remain in effect while you use the Service. You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, fail to pay fees, or use the Service in a way that creates risk or legal exposure for us or others, and we may suspend it immediately where a law, regulator, or payment provider requires it. Upon termination, your license to use the Service ends. For 30 days afterwards you may ask us for a copy of your Customer Content, after which we may delete it. Sections that by their nature should survive termination will survive.

We may update these Terms from time to time. If we make material changes, we will update the “Last updated” date and notify the account owner by email or in the app at least 14 days before the change takes effect, except where a change is required sooner by law. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the State of Oregon, without regard to its conflict-of-laws rules. Before either of us starts a formal claim, we will each try in good faith to resolve the dispute informally for at least 30 days after one of us notifies the other in writing. After that, you agree that the state and federal courts located in Oregon will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to personal jurisdiction in those courts.

These Terms are the entire agreement between you and CanopyOS regarding the Service and supersede any prior agreements. If any provision is held unenforceable, the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver. Neither of us is liable for a delay or failure caused by events beyond our reasonable control. You agree that we may give you notices and other communications about the Service electronically, by email to your account address or in the app. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. There are no third-party beneficiaries of these Terms.

Questions about these Terms? Contact us at support@canopydisplay.com.